eeji Privacy Policy - Your Data Protection Rights

1. Introduction

eeji ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy explains how eeji collects, uses, processes, stores, and protects your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data protection laws.

By registering for an eeji account, accessing our website at eeji.cam, using our mobile applications, or engaging with our services in any manner, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the eeji platform.

eeji operates as a data controller with respect to personal information collected through our platform. We process personal data fairly, lawfully, and transparently, ensuring that data processing is necessary for legitimate purposes and proportionate to the objectives pursued.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an eeji account or use our services, we collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (e.g., passport number, driver's license number, Social Security System number, Unified Multi-Purpose ID number);
• Contact Information: Email address, mobile phone number, residential address, postal code;
• Account Credentials: Username, password (stored in encrypted form), security questions and answers;
• Financial Information: Bank account details, GCash or PayMaya account information, credit/debit card numbers (tokenized and processed by payment providers), cryptocurrency wallet addresses, transaction history;
• Verification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), selfie photographs for identity verification;
• Communication Data: Messages sent to customer support, live chat transcripts, emails, feedback submissions, survey responses.

2.2 Information Automatically Collected

When you access eeji, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers;
• Log Data: IP address, access times, pages viewed, links clicked, referring URL, exit pages;
• Location Information: Approximate geographic location derived from IP address and, with your consent, precise location data from GPS;
• Gameplay Data: Games played, bets placed, bet amounts, winnings, losses, game session duration, betting patterns;
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, pixels, and other tracking technologies (see Section 8 for details).

2.3 Information from Third Parties

eeji may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) providing transaction confirmation and fraud prevention data;
• Identity verification services that confirm the authenticity of your identification documents;
• Marketing partners who refer you to eeji with your consent;
• Publicly available databases used for fraud detection and anti-money laundering compliance;
• Social media platforms if you choose to connect your eeji account with social media accounts.

3. How We Use Your Information

eeji processes your personal data for the following legitimate purposes, all of which are necessary for the performance of our contract with you or compliance with legal obligations:

3.1 Account Management and Service Provision

• Creating and maintaining your eeji account;
• Verifying your identity and age to ensure compliance with the 21+ requirement;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, sports betting, and other gaming services;
• Tracking your gameplay, betting history, and account balance;
• Calculating and awarding bonuses, loyalty points, and promotional rewards;
• Responding to customer support inquiries and resolving disputes.

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR regulations and Philippine gaming laws;
• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• Detecting and preventing fraud, money laundering, and other illegal activities;
• Maintaining records required by law for audit and regulatory purposes;
• Responding to lawful requests from government authorities, courts, or law enforcement;
• Enforcing our Terms & Conditions and protecting our legal rights.

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or unauthorized transactions;
• Implementing security measures to protect your account from hacking or identity theft;
• Detecting collusion, bonus abuse, or other violations of our fair play policies;
• Verifying the geographic location of users to ensure compliance with jurisdictional restrictions.

3.4 Service Improvement and Personalization

• Analyzing user behavior to improve website functionality and user experience;
• Personalizing game recommendations based on your preferences and playing history;
• Testing new features, games, and platform enhancements;
• Conducting research and analytics to understand user demographics and trends;
• Optimizing website performance, loading times, and mobile compatibility.

3.5 Marketing and Communication

With your consent, eeji may use your personal data to:

• Send promotional emails about bonuses, new games, and special offers;
• Deliver SMS notifications about account activity, deposit confirmations, and exclusive promotions;
• Display personalized advertisements on the eeji platform and third-party websites;
• Invite you to participate in surveys, contests, or loyalty programs;
• Provide updates about changes to our services, terms, or policies.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account settings, or contacting customer support. Opting out of marketing does not affect transactional communications necessary for account operation.

3.6 Responsible Gaming

• Monitoring your gaming behavior to identify signs of problem gambling;
• Implementing deposit limits, session reminders, and self-exclusion tools;
• Providing resources and support for users who may be experiencing gambling-related harm;
• Complying with responsible gaming obligations under Philippine law.

4. Data Sharing and Disclosure

eeji does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who assist in operating our platform, including:

• Payment Processors: GCash, PayMaya, banks, cryptocurrency exchanges that process your deposits and withdrawals;
• Game Providers: Third-party casino game developers and sports betting data providers;
• Identity Verification Services: Companies that verify your identification documents and perform KYC checks;
• Cloud Hosting Providers: Infrastructure providers that host our servers and store data securely;
• Customer Support Platforms: Live chat providers and email management systems;
• Marketing and Analytics Providers: Companies that help us analyze user behavior and deliver targeted advertisements;
• Security and Fraud Prevention Services: Providers that detect suspicious activity and prevent fraudulent transactions.

All service providers are contractually obligated to process your personal data only for the specified purposes, maintain confidentiality, and implement appropriate security measures. They are prohibited from using your data for their own purposes.

4.2 Regulatory Authorities and Law Enforcement

eeji may disclose your personal information to government agencies, regulatory bodies, or law enforcement when required by law or when we believe disclosure is necessary to:

• Comply with PAGCOR regulations, court orders, subpoenas, or legal processes;
• Investigate or prevent fraud, money laundering, or other illegal activities;
• Protect the rights, property, or safety of eeji, our users, or the public;
• Enforce our Terms & Conditions or other agreements;
• Respond to lawful requests for information from Philippine or international authorities.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving eeji, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any choices you may have regarding your personal data.

4.4 Aggregated and Anonymized Data

eeji may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. Such data does not constitute personal information under Philippine law.

5. Data Security Measures

eeji employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and eeji servers is encrypted using 256-bit SSL/TLS technology, the same encryption standard used by Philippine banks;
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems;
• Password Protection: Passwords are hashed and salted using strong cryptographic algorithms and are never stored in plain text;
• Access Controls: Access to personal data is limited to authorized eeji employees and contractors who require such access to perform their job functions and are bound by confidentiality obligations;
• Regular Security Audits: eeji conducts periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses;
• Payment Card Industry (PCI) Compliance: Payment processing adheres to PCI DSS standards to protect financial information;
• Multi-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account;
• Employee Training: All eeji staff receive training on data protection principles and security best practices.

While we implement robust security measures, no system is completely secure. eeji cannot guarantee the absolute security of your personal data, and you acknowledge that you transmit information to us at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

eeji retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data associated with active eeji accounts is retained indefinitely while your account remains open;
• Closed Accounts: After you close your account, we retain certain personal data for a minimum of five (5) years to comply with Philippine gaming regulations, tax laws, and AML requirements;
• Transaction Records: Financial transaction records are retained for at least ten (10) years as required by Philippine banking and tax regulations;
• Identity Verification Documents: Copies of government-issued IDs and proof of address are retained for five (5) years after account closure;
• Communication Records: Customer support communications and dispute resolution records are retained for three (3) years;
• Marketing Consent: Records of your consent or withdrawal of consent for marketing communications are retained for the duration of our relationship with you and for one (1) year thereafter.

After the applicable retention period expires, eeji securely deletes or anonymizes your personal data unless retention is required by law or for legitimate business purposes such as ongoing legal proceedings. You may request earlier deletion of your data subject to our legal and regulatory obligations.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights regarding your personal information:

7.1 Right to Information

You have the right to be informed about how eeji collects, uses, and processes your personal data. This Privacy Policy serves as our primary means of providing such information.

7.2 Right of Access

You have the right to obtain confirmation of whether eeji is processing your personal data and to access such data. You may request a copy of your personal information by contacting our Data Privacy Officer.

7.3 Right to Rectification

You have the right to correct inaccurate, incomplete, or outdated personal information. You can update most of your information directly through your eeji account settings or by contacting customer support.

7.4 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, this right is subject to legal and regulatory retention requirements, and eeji may retain certain data as described in Section 6.

7.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time. You may also object to processing based on legitimate interests, in which case eeji will cease processing unless we have compelling legitimate grounds that override your interests.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal and does not affect processing based on other legal grounds.

7.8 How to Exercise Your Rights

To exercise any of the above rights, please contact our Data Privacy Officer using the contact information provided in Section 13. We will respond to your request within fifteen (15) days as required by the Data Privacy Act. If we require additional time, we will notify you and provide an explanation.

8. Cookies and Tracking Technologies

eeji uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content. A cookie is a small text file stored on your device that allows websites to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the eeji website, including session management, security, and load balancing. These cookies cannot be disabled.
• Functional Cookies: Enable enhanced functionality such as remembering your login status, language preferences, and account settings.
• Analytics Cookies: Collect information about how you use eeji, including pages visited, time spent on site, and navigation patterns. This helps us improve our website and services.
• Marketing Cookies: Track your browsing activity across websites to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of the eeji website and limit your ability to use certain features. You can also manage cookie preferences through our cookie consent banner when you first visit eeji.cam.

9. Third-Party Services

The eeji platform may contain links to third-party websites, applications, or services that are not operated or controlled by eeji, including payment processors, social media platforms, and game providers. This Privacy Policy applies only to eeji and does not cover the privacy practices of third parties.

When you access third-party services through eeji, you are subject to the privacy policies of those third parties. We encourage you to review the privacy policies of any third-party services you interact with. eeji is not responsible for the privacy practices or content of third-party websites or services.

10. International Data Transfers

eeji primarily operates within the Philippines, and your personal data is stored on servers located in the Philippines or in secure data centers within Southeast Asia. However, some of our service providers may be located outside the Philippines, which may result in the transfer of your personal data to countries with different data protection standards.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:

• Data processing agreements incorporating standard contractual clauses approved by Philippine authorities;
• Selection of service providers in countries with adequate data protection laws;
• Implementation of technical and organizational measures to protect data during transfer.

By using eeji, you consent to the transfer of your personal data as described in this section.

11. Children's Privacy

eeji is intended exclusively for individuals aged twenty-one (21) years or older, in compliance with Philippine gaming regulations. We do not knowingly collect, process, or maintain personal information from individuals under 21 years of age. If you are under 21, you must not use the eeji platform or provide any personal information to us.

If eeji becomes aware that we have inadvertently collected personal data from someone under 21, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe that a minor has provided personal data to eeji should contact us immediately using the information in Section 13.

12. Changes to Privacy Policy

eeji reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised.

Material changes to this Privacy Policy will be communicated to you via email to the address associated with your account or through a prominent notice on the eeji website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of the eeji platform after any modification to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must cease using our services and may request account closure.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, or if you wish to exercise your privacy rights, please contact our Data Privacy Officer:

We will respond to all privacy-related inquiries within fifteen (15) days as required by Philippine law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.